Terms of service

Last Updated: August 2026

These Terms and Conditions govern your use of primecards.shop and any purchases made through our website.

PrimeCards is operated by BALFOUR + MANSON LLP (Trading as PrimeCards), Company No. SO301386, with a business address at 54–66 Frederick Street, Edinburgh, Scotland, EH2 1LS, United Kingdom.

By accessing our website or placing an order with us, you agree to these Terms and Conditions. Please read them carefully before using our website.

1. About Us

This website is operated by PrimeCards. Throughout the website, the terms “we”, “us”, and “our” refer to BALFOUR + MANSON LLP (Trading as PrimeCards).

Email: support@primecards.shop
Phone: +44 7446 371844
Business Address: 54–66 Frederick Street, Edinburgh, Scotland, EH2 1LS, United Kingdom
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms and Conditions.

You must not use our website in any way that could damage, disable, interfere with, or compromise the operation or security of the website or the experience of other users.

3. Product Information

We aim to provide accurate and up-to-date information about the products available on our website, including product descriptions, specifications, images, availability, and prices.

Product images are provided to help illustrate the products we sell. Colours and appearance may vary slightly depending on lighting, photography, screen settings, or reasonable manufacturing variations.

If we identify a material error affecting an order, we will contact you where appropriate to explain the issue and available options.

4. Prices and Currency

Product prices are displayed in British Pounds (GBP) unless otherwise clearly stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where permitted or required by applicable law.

The total amount payable for your order will be displayed before you complete your purchase.

5. Orders

When placing an order, you agree to provide accurate, complete, and current information, including your contact, billing, and delivery information.

After you place an order, you may receive an order confirmation at the email address provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect product or pricing information, payment problems, product unavailability, or circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Payments

Available payment methods are displayed during checkout. Payment options may vary depending on your device, location, order, and the payment services available through our store.

Payments are processed securely through the payment providers available at checkout. We do not store complete payment card details where payment information is processed directly by our payment providers.

You agree to provide valid and accurate payment information and confirm that you are authorised to use the payment method selected for your purchase.

7. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy. Estimated processing and delivery times are provided for guidance and may be affected by circumstances outside our reasonable control.

Please ensure that your delivery information is accurate before completing your order.

8. Returns and Refunds

Returns, refunds, damaged items, defective products, and incorrect orders are handled in accordance with our Return & Refund Policy and your applicable statutory rights.

Please review our Return & Refund Policy before requesting a return.

9. Cancellations

If you wish to cancel an order, please contact us at support@primecards.shop as soon as possible.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.

Nothing in these Terms is intended to limit any cancellation rights available to you under applicable consumer law.

10. Promotions and Discount Codes

From time to time, we may offer promotions, discounts, or promotional codes. Additional conditions may apply to a particular promotion and will be displayed where appropriate.

Promotions may be changed or withdrawn where permitted by law. Promotional codes have no cash value and cannot be exchanged for cash.

11. Intellectual Property

The content of this website, including our website design, text, graphics, branding, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate permission.

12. Third-Party Services

Our website may rely on third-party services to provide features such as website hosting, payments, analytics, and order fulfilment.

Third-party websites or services may be subject to their own terms and privacy policies.

13. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, or affects any statutory rights that cannot legally be excluded or restricted.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or for losses resulting from circumstances outside our reasonable control.

14. Privacy

Our collection and use of personal information is described in our Privacy Policy. Please review that policy for information about how we handle personal data.

15. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The latest version will be published on this page with the updated date shown above.

16. Governing Law

These Terms and Conditions are governed by applicable laws in the United Kingdom, subject to any mandatory consumer rights and jurisdictional protections that apply to you.

17. Contact Us

If you have questions about these Terms and Conditions, please contact us:

PrimeCards
BALFOUR + MANSON LLP (Trading as PrimeCards)
Company No. SO301386
54–66 Frederick Street
Edinburgh, Scotland
EH2 1LS
United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)