Last Updated: August 2026

At PrimeCards, we aim to process and dispatch orders efficiently and provide clear information about our shipping and delivery times.

Delivery Destinations

We currently ship to addresses within the United Kingdom.

Shipping Costs

Standard Shipping: FREE on all orders within the United Kingdom.

Any applicable shipping charges will always be clearly displayed at checkout before you complete your purchase.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT), Monday to Friday.
Orders placed after the cut-off time, on weekends, or on UK public holidays will begin processing on the next business day.

Order Handling and Processing Time

Handling Time: 1–2 business days (Monday–Friday).

Handling time includes preparing, checking, packing, and dispatching your order.

Transit Time

Estimated Transit Time: 3–5 business days (Monday–Friday).

Transit time begins after your order has been processed and dispatched.

Total Estimated Delivery Time

Taking both handling and transit times into account, the total estimated delivery time is 4–7 business days.

Delivery estimates are provided in good faith but may occasionally be affected by public holidays, severe weather, courier disruptions, or other circumstances outside our reasonable control.

Delivery Carriers

Orders may be delivered using the shipping carriers available to us for your destination, parcel size, and delivery requirements.

Where tracking is available, the relevant carrier and tracking information will be provided with your dispatch information.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation where applicable, including tracking information if tracking is available for your shipment.

Please allow some time after dispatch for tracking information to become active in the carrier’s system.

Incorrect or Incomplete Delivery Addresses

Please ensure that your delivery address is complete and accurate before submitting your order.

If you notice an error in your delivery details, contact us at support@primecards.shop as soon as possible. We will try to assist before dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delayed Deliveries

If your order has not arrived within the estimated delivery period, please check your tracking information first, where available.

If you still require assistance, contact us at support@primecards.shop with your order number so that our support team can review the shipment.

Lost or Damaged Parcels

If your parcel appears to have been lost in transit or arrives damaged, please contact us as soon as possible with your order number and details of the issue.

We will review the circumstances and provide an appropriate resolution in accordance with our policies and your applicable consumer rights.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

PrimeCards
BALFOUR + MANSON LLP (Trading as PrimeCards)
Company No. SO301386
54–66 Frederick Street
Edinburgh, Scotland
EH2 1LS
United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)