Last Updated: August 2026

PrimeCards is a trading name of BALFOUR + MANSON LLP (“PrimeCards”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit primecards.shop, contact us, or purchase products from us.

1. Data Controller

BALFOUR + MANSON LLP (Trading as PrimeCards), Company No. SO301386, is the data controller responsible for the personal data described in this Privacy Policy.

Email: support@primecards.shop
Phone: +44 7446 371844
Address: 54–66 Frederick Street, Edinburgh, Scotland, EH2 1LS, United Kingdom

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data:

  • Identity Data: Such as your first name and last name.
  • Contact Data: Such as your billing address, delivery address, email address, and telephone number.
  • Order and Transaction Data: Information about your orders, purchases, returns, refunds, and payments.
  • Payment Data: Payment information required to complete your purchase. Payment transactions may be processed by third-party payment providers. We do not store complete payment card details where these are processed directly by our payment providers.
  • Technical Data: Such as your IP address, browser type and version, device information, operating system, time zone, and other technical information generated when you use our website.
  • Usage Data: Information about how you interact with and use our website.
  • Communication Data: Information you provide when you contact our customer support team or otherwise communicate with us.

3. How We Use Your Personal Data

We use personal data where we have an appropriate legal basis to do so. This may include using your information to:

  • Process, manage, and deliver your orders.
  • Process payments, refunds, and returns.
  • Communicate with you regarding your orders or customer service enquiries.
  • Maintain, operate, secure, and improve our website and services.
  • Prevent and investigate fraud, misuse, security incidents, and other unlawful activity.
  • Comply with applicable legal, tax, accounting, regulatory, and reporting obligations.
  • Send marketing communications where permitted by applicable law and where any required consent has been obtained.

4. Legal Bases for Processing

Depending on the circumstances, we may process your personal data on one or more of the following legal bases:

  • Contract: Where processing is necessary to fulfil an order or take steps at your request before entering into a contract.
  • Legal Obligation: Where processing is necessary for us to comply with applicable laws and regulations.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
  • Consent: Where we rely on your consent for a specific processing activity. Where consent is the legal basis, you may withdraw it at any time.

5. Sharing Your Personal Data

We may share personal data with third parties where necessary to operate our business, provide our services, fulfil orders, or comply with legal obligations. These may include:

  • E-commerce and Technology Providers: Platforms and service providers used to operate our online store.
  • Payment Providers: Companies that securely process payments and related transactions.
  • Delivery and Logistics Providers: Companies used to deliver orders to customers.
  • Professional Advisers: Such as accountants, lawyers, auditors, insurers, and other professional service providers.
  • Government and Regulatory Authorities: Where disclosure is required by applicable law or regulation.

6. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we take appropriate steps to ensure that applicable data protection requirements and safeguards are followed.

7. Data Security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure, destruction, or unauthorised access.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, fraud prevention, and reporting requirements.

9. Your Data Protection Rights

Subject to applicable UK data protection law, you may have rights including the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete personal data.
  • Request erasure of your personal data in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to certain processing of your personal data.
  • Request the transfer of certain personal data where applicable.
  • Withdraw consent where we rely on consent as the legal basis for processing.

To exercise a data protection right, please contact us at support@primecards.shop.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for website functionality, security, shopping features, analytics, preferences, and other permitted purposes. Where required by applicable law, non-essential cookies will be used in accordance with your consent choices.

11. Third-Party Services and Links

Our website may contain links to or integrate with third-party websites and services. These third parties may have their own privacy policies and data protection practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

PrimeCards
BALFOUR + MANSON LLP (Trading as PrimeCards)
Company No. SO301386
54–66 Frederick Street
Edinburgh, Scotland
EH2 1LS
United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)